GA@WORK

Propelling Georgia government into the forefront of technology and changing the way we do business

GA@WORK is Live!

Welcome to GA@WORK, the State of Georgia’s new enterprise resource management system.

As you begin using GA@WORK, you can expect a learning curve while becoming familiar with new processes and features. The resources below will help you get started, find answers to common questions, and access support when needed.

Accessing GA@WORK

Login Assistance

If you experience issues accessing GA@WORK, review the available job aids for your agency’s login method.

Agency Support Teams

If you have questions or need support, reach out to your Agency Support Team. They will assist with inquiries and guide you to resources to help resolve GA@WORK issues. If you're unsure how to contact them, please connect with your agency's GA@WORK Point of Contact.

Learn How Your Agency Accesses GA@WORK

GA@WORK Resource Library

Employee Resources

Review the Employee Go-Live Guide, including the Your First 30 Days Checklist on page 12, to help prioritize key activities and tasks to help you get started with GA@WORK.

Manager Resources

Review the Manager Go-Live Guide, including the Your First 30 Days Checklist on page 9, designed specifically for managers. Managers should review both the Employee and Manager guides.

Visit the GA@WORK Resource Library

GA@WORK Support Portal

The GA@WORK Support Portal is the primary support resource for users with administrative or functional roles.

The portal contains job aids, troubleshooting resources, training materials, forms, process documentation, and system updates.

Who Can Access the Portal?

The Support Portal is available only to users with roles in human resources, payroll, finance, procurement, and security .

If you need immediate access to the Support Portal, contact gaatwork_support_portal@sao.ga.gov.

Visit the GA@WORK Support Portal

Job Aids in GA@WORK

Review Job Aids for step-by-step instructions on key business processes. In GA@WORK, Job Aids are stored within Articles.

See All Job Aids

Accessing Job Aids in GA@WORK

Created: Authored on 6/30/2026

This video is part of our series to highlight features and capabilities of the new GA@WORK systems.

Need Help? Follow the GA@WORK Support Process

To ensure questions and issues are addressed efficiently, please follow the established support process before contacting the project team.

Start by reaching out to your internal Agency Support Team, consulting your agency’s GA@WORK Super Users, or checking the GA@WORK Support Portal resources.

Step 1: Review GA@WORK Support Portal (Tier 0)

Step 2: Contact Your Agency Support Team or Super User (Tier 0)

Agency Support Teams and Super Users are your first point of contact.

They can:

Answer functional and process-related questions
Help troubleshoot issues
Direct you to available resources
Escalate issues when necessary

Super Users are certified GA@WORK experts and a great resource for system-related questions.

Note: Some agencies do not have designated Super Users

If you're unsure how to contact them, please connect with your agency's GA@WORK Point of Contact or use the Agency Resource Lookup Tool.

Step 3: Submit a Support Request (Tier 1)

If your issue cannot be resolved through available resources or your agency’s support contacts, submit a support request using one of the following:

State Accounting Office (SAO) Customer Service Center

For Human Capital Management (HCM) Time and Absence, Payroll, Finance, Security, Travel, Training, and Supplier questions:

Human Resources Administration

For HCM Core, Benefits, Compensation, Recruiting, Talent Management, and HRA-related questions:

State Purchasing Division

For procurement-related questions:

Enterprise Learning

For GA@WORK Learning questions:

Quick Links

GA@WORK Procurement

Enterprise Learning

Learn More

Website Transition Notice

As we transition to GA@WORK, the Department of Administrative Services is updating its websites and online resources.

During this time:

Some content may change or be moved.
Certain pages may be temporarily unavailable.
Some links may redirect or do not work properly.

For information, please use the resources listed on this page.

Thank you for your patience as we update our websites and resources to support the rollout of GA@WORK!