Claims Process

After an employee has been diagnosed with occupational PTSD by a qualified diagnostician, they can proceed with their request for the lump sum supplemental benefit payment of the Georgia First Responder Program. This includes a series of steps involved in submitting and processing a claim. The documents below are designed to help eligible employees navigate the claims process.
Georgia First Responder How-to Guide
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Georgia First Responder Claim Submission Roadmap
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Claim Submission Roadmap outlines the process for submitting a PTSD claim under MetLife’s Critical Illness Insurance…
GA FR PTSD Long Term Disability Claim Form Employee Statement.pdf
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Employees are required to complete all relevant sections of this form. For questions, contact MetLife at 888-262-6842.
GA FR PTSD Long Term Disability Claim Form Employee Statement Instructions.pdf
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PTSD Critical Illness Insurance Claim Form
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The form outlines essential instructions for requesting Critical Illness benefits and provides information about the…