The Georgia at Work logo is stylized as GA@WORK.

GA@WORK Support

Propelling Georgia government into the forefront of technology and changing the way we do business

GA@WORK is Live!

Welcome to GA@WORK, the State of Georgia’s new enterprise resource management system.

As you begin using GA@WORK, you can expect a learning curve while becoming familiar with new processes and features. The resources below will help you get started, find answers to common questions, and access support when needed.

Accessing GA@WORK

Login Assistance

If you experience issues accessing GA@WORK, review the available job aids for your agency’s login method.

Agency Support Teams 

If you have questions or need support, reach out to your Agency Support Team. They will assist with inquiries and guide you to resources to help  resolve GA@WORK issues. If you're unsure how to contact them, please connect with your agency's GA@WORK Point of Contact.

Learn How Your Agency Accesses GA@WORK

GA@WORK Resource Library

The GA@WORK Resource Library has many tools and resources for all employees, including GA@WORK videos, go-live guidance for Employees and Managers, and tools to help you find support.

Employee Resources

Review the Employee Go-Live Guide, including the Your First 30 Days Checklist on page 12, to help prioritize key activities and tasks to help you get started with GA@WORK.

Manager Resources

Review the Manager Go-Live Guide, including the Your First 30 Days Checklist on page 9, designed specifically for managers. Managers should review both the Employee and Manager guides.

Visit the GA@WORK Resource Library

GA@WORK Support Portal

The GA@WORK Support Portal is the primary support resource for users with administrative or functional roles.

The portal contains:

  • Job aids
  • Troubleshooting resources
  • Training materials
  • Forms
  • Process documentation
  • System updates

Who Can Access the Portal?

The Support Portal is available only to users with roles in:

  • Human Resources
  • Payroll
  • Finance
  • Procurement
  • Security 

If you need immediate access to the Support Portal, contact gaatwork_support_portal@sao.ga.gov

Visit the GA@WORK Support Portal

Job Aids in GA@WORK

Review Job Aids for step-by-step instructions on key business processes. In GA@WORK, Job Aids are stored within Articles. A  video about Job Aids and Articles is available here.

Need Help? Follow the GA@WORK Support Process

To ensure questions and issues are addressed efficiently, please follow the established support process before contacting the project team. 

Start by reaching out to your internal Agency Support Team, consulting your agency’s GA@WORK Super Users, or checking the GA@WORK Support Portal resources.

Step 1: Review GA@WORK Support Portal (Tier 0)

Start by reviewing resources available through:

  • GA@WORK Resource Library 
  • GA@WORK Support Portal 
    • Job Aids 
    • Training materials
    • Instructional videos
    • Frequently Asked Questions (FAQs)

Access the GA@WORK Support Portal

Step 2: Contact Your Agency Support Team or Super User (Tier 0)

Agency Support Teams and Super Users are your first point of contact.

They can:

  • Answer functional and process-related questions
  • Help troubleshoot issues
  • Direct you to available resources
  • Escalate issues when necessary

Super Users are certified GA@WORK experts and a great resource for system-related questions. 

Note: Some agencies do not have designated Super Users

If you're unsure how to contact them, please connect with your agency's GA@WORK Point of Contact or use the Agency Resource Lookup Tool.

Step 3: Submit a Support Request (Tier 1)

If your issue cannot be resolved through available resources or your agency’s  support contacts, submit a support request.

State Accounting Office (SAO) Customer Service Center

Provides support for:

  • Human Capital Management (HCM) Time and Absence
  • Payroll
  • Finance
  • Security
  • Travel
  • Training
  • Supplier

Access the SAO Customer Service Center

Submit a ticket

Human Resources Administration 

For HCM Core, Benefits, Compensation, Recruiting, Talent Management, and HRA-related questions:

State Purchasing Division 

For procurement-related questions:

Enterprise Learning 

For GA@WORK Learning questions:

GA@WORK Learning

DOAS Enterprise Learning provides training and learning resources for both internal and external users.

Available resources include:

  • Instructor-led training
  • Online learning
  • Learning support resources

For learning-related support, submit a support ticket

Office Hours and Learning Labs

Additional support is available through Office Hours and Learning Labs for:

  • Human Capital Management (HCM)
  • Payroll
  • Finance
  • Procurement

GA@WORK HCM Office Hours

July 1 – July 15

  • 10:00 a.m. – 12:00 p.m.
  • 1:00 p.m. – 3:00 p.m.

Access meeting links through the GA@WORK Support Portal

GA@WORK HCM Benefits Office Hours

July 1 – July 15

  • 10:00 a.m. – 12:00 p.m.

Access meeting links through the GA@WORK Support Portal

GA@WORK HCM Recruiting and Onboarding Office Hours

July 1 – July 15

  • 9:00 a.m. – 11:00 a.m.
  • 1:00 p.m. – 3:00 p.m.

Access meeting links through the GA@WORK Support Portal

View the Office Hours and Learning Labs Schedule 

Supplier Support

State Accounting Office (SAO) 

Contact SAO for assistance with GA@WORK Supplier Management:

  • Supplier Portal registration
  • Supplier Portal access
  • W-9 updates
  • Banking information updates
  • Supplier account maintenance
  • Invoice questions
  • Payment inquiries

Contact: Supplier@sao.ga.gov

Access the GA@WORK Supplier Management Login (Supplier Login) 

GA@WORK Marketplace for Suppliers

Contact SPD for assistance with GA@WORK Marketplace for Suppliers:

  • Bidder registration
  • Bidder profile updates
  • Locating State of Georgia solicitations
  • Submitting online bids
  • Business Certification Program applications
  • Viewing awarded contracts
  • Supplier training resources

Contact: ProcurementHelp@doas.ga.gov

Access GA@WORK Marketplace for Suppliers Login

GA@WORK Procurement 

Procurement officers, suppliers, local governments, and procurement professionals can access additional resources through the GA@WORK Procurement website.

Resources include:

  • Procurement training
  • Job aids
  • Supplier resources
  • Marketplace information
  • System guidance

Visit the GA@WORK Procurement Website

Stay Connected

Stay updated with important announcements and training opportunities by subscribing to the GA@WORK Newsletter. Distributed every month from GAatWORK@sao.ga.gov.

Subscribe to the GA@WORK Newsletter

Website Transition Notice

As we transition to GA@WORK, the Department of Administrative Services is updating its websites and online resources. 

During this time: 

  • Some content may change or be moved. 
  • Certain pages may be temporarily unavailable. 
  • Some links may redirect or do not work properly. 

For information, please use the resources listed on this page. 

Thank you for your patience as we update our websites and resources to support the rollout of GA@WORK!